Deposits via bKash or Nagad typically arrive in your 12bajee account within 30 seconds to 2 minutes. Occasionally, bank or mobile network traffic may cause a slight delay.
Wait 5 minutes first, then refresh the page. If the funds still haven't appeared, follow these steps:
- Check "Transaction History" in your bKash or Nagad app — note down the transaction ID from there.
- Open 12bajee's live chat and provide your transaction ID, amount, and time.
- The support team typically resolves issues within 10–15 minutes.
If a deposit fails — meaning funds were deducted from bKash but did not arrive in your 12bajee account — contact support with proof of the transaction. The issue will be investigated and resolved within 72 hours. Failed transaction funds are typically returned to bKash or manually credited to your 12bajee wallet.
The minimum deposit is ৳200. Amounts below this may not be processed by the system — if that happens, please contact support.
If a match is cancelled or abandoned midway, the following rules apply on 12bajee:
- Full Cancellation: If a match never starts or is cancelled entirely before the scheduled time, all bets will be declared void and the full stake will be returned to your wallet.
- Abandoned Early (less than 50% played): The bet is usually voided and your original stake is returned.
- Abandoned mid-game (50% or more completed): In some cases, the bet may be settled based on the score or result at that moment. This depends on the rules of the specific league or sport.
- In-Play Bets: Different cancellation rules apply to bets placed during live play — see the full Terms & Conditions for details.
Refunds generally take 24–48 hours to process. If your balance hasn't been updated within 48 hours, contact support with your bet ID.
A 12bajee account can be locked for several reasons. It's important to understand the cause first:
- Multiple Incorrect Passwords: After 5 consecutive incorrect password attempts, your account is automatically locked for 30 minutes. It will unlock on its own after that.
- Self-Exclusion Active: If you previously set a self-exclusion period, you will not be able to log in until that period has expired.
- Security Alert: If suspicious activity is detected — such as a login attempt from an unfamiliar country — the system will temporarily lock the account.
- KYC or Policy Violation: If there is suspicion of multiple accounts or any other policy violation, your account may be placed under review.
To resolve the issue: contact us via live chat or at support@12bajee.best with your mobile number and name. The support team will explain the reason and walk you through the next steps. A standard lock is usually sorted within minutes, though cases involving rule violations may take a little longer to verify.
The easiest way to see all active promos and offers on 12bajee is through the top menu under Bonus Page. Personalised offers are also visible on your dashboard after logging in.
Promo Update Schedule:
- Weekly Offers: Fresh weekly cashback and reload bonuses go live every Monday.
- Seasonal & Event Offers: Special offers are available during major cricket or football tournaments — such as the IPL, World Cup, or Champions League.
- Birthday Bonus: A special birthday bonus is sent by email or SMS on your registered date of birth.
- VIP Offers: Exclusive offers for regular players are sent directly to their accounts.
Keep notifications on to hear about new offers the moment they go live. Enable SMS and email notifications from your account settings.
12bajee's withdrawal policy is simple and transparent:
- Handling Fee: bKash and Nagad withdrawals generally have no handling fee. However, your mobile operator or payment gateway may apply their own charges — those are outside 12bajee's control.
- Minimum Withdrawal: ৳500. Withdrawal requests below this amount will not be processed.
- Daily Maximum Limit: For standard accounts, the daily maximum is ৳50,000. This limit may be higher for KYC-verified accounts.
- Monthly Limit: Monthly limits are set based on your VIP level and account history. Contact support for more details.
- Withdrawing Bonus Funds: Winnings from bonuses require the wagering conditions to be met before withdrawal. Until wagering is complete, only your deposited funds can be withdrawn.
After a withdrawal, funds reach a KYC-verified bKash account within 5–15 minutes. Bank transfers take 1–3 business days.
To receive daily login rewards on 12bajee, you need to meet a few conditions:
- Eligibility: Your account must be KYC-verified and active. Having a recent deposit or bet on record increases your chances of receiving a daily reward.
- How to Claim: After logging in, look for a "Daily Reward" or "Check In" button on your dashboard — clicking it will claim your reward. It may also appear as a pop-up.
- Using Free Spins: Free spins must be used on specific slot games — the eligible game is usually listed in the offer details. If free spins aren't used within 48–72 hours, they will expire.
- Winnings: Winnings from free spins are credited to your bonus wallet and can be withdrawn once the required wagering is completed.
Daily reward details are updated from time to time. For the latest information, Bonus Page Check it out or ask via live chat.
All your transactions and betting history on 12bajee are stored in one place. After logging in:
- Betting History: Go to Profile → "Betting History" or "My Bets" — you'll find the date, game, stake amount, outcome, and win/loss record all in one place. Use the filters to narrow down history by a specific date or game.
- Transaction History: Profile → "Transactions" or "Transaction History" — here you can view the date, amount, method, and status (completed / pending / failed) of every deposit and withdrawal.
- Bonus History: The same profile section also contains a log of bonus credits and usage.
History is typically shown for the past 90 days. If you need older records, contact support — they can provide a detailed report for any specific time period.
If you notice any discrepancy in a bet or transaction, report it in live chat immediately — it will be investigated and responded to within 24 hours.
